FAQs

General FAQs

Is it worth re-upholstering?
We are commonly asked, “Is it worth it to reupholster or refinish when I could just go buy a whole new one?” and “Will you let us know if something isn’t worth reupholstering?”
If it was built more than 15 years ago, chances are the frame is made differently than today’s mass-produced furniture influenced by low-priced overseas manufacturing. If a frame is simply not worth restoring, we will advise against proceeding with the work.
Does the piece have a good solid frame structure? Is it an older piece? Was your piece custom made? Does it fit that special spot in your home just right? These are the questions to ask yourself when considering a custom restoration or upholstery project, versus throwing it in the landfill and starting over. The furniture we work on will be cherished for generations!

Do you have a warranty on the work you do?
Yes, our workmanship is fully guaranteed for two years. (Some restrictions apply, such as normal wear and tear, misuse, abuse, customer-provided materials, etc. Please ask for details.)

Do you do pick-up and delivery?
Yes, we do! Leave the moving to the experts.

You are welcome to transport, but we highly recommend letting our crew deliver your precious pieces directly from and to your home.

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Can I bring my own fabric?
Yes, however, a customer’s own material (COM) carries no warranty or guarantee. We recommend you first check with us to make sure that the fabric is appropriate for the piece of furniture (especially durability) and also that you purchase the correct amount of yardage. However, we do recommend that you get your material directly from QA so we can take full responsibility for your project and guarantee your full satisfaction.

Do you charge extra if we supply the fabric?
Unless you are a registered designer with Queen Anne Upholstery & Refinishing, you will be charged a cutting fee of $15 per yard for COM.

Do you have eco-friendly foam options?
Yes, we offer latex foam, which is a great natural foam option and comes in three different densities.

I am sensitive to chemicals; do you have foam and fabric options for this?
Yes. We offer both latex foam and organic cotton as padding options, and have a great selection of natural fabrics such as cotton, wool, etc.

Do you do auto re-upholstery?
No, we specialize in furniture and upholstery.

Do you have in stock rolls of upholstery at your location?
We do have in-stock fabric, however—with so many choices available and constantly changing trends and designs—most fabrics we work with are custom-ordered and job specific.

Do you carry in-stock supplies for ‘do it yourself’ projects?
No, most of the materials we use require special tools and levels of expertise to install correctly. For DIY, support your local craft store!

How does vinyl wear compared to leather?
There are many types and qualities of leather and vinyl. It depends on the project and function, as well as the look and feel desired. For some applications, vinyl could actually be the better choice. With many of the improvements made to faux leather and vinyl over the recent years, it is becoming harder to tell them apart. Stop in one of our showrooms to look at all the options available. Let’s discuss your project and application—our staff will be happy to help.

Do you do slip covers? How does that price out?
We offer fitted or tailored slipcovers that really look like upholstery. In most cases the slipcovers have Velcro or zippers at the back corners for easy removal. The labor cost for custom slipcovers is the same as upholstery in most cases.

Can you custom build a sofa? What’s involved?
We build high-end, custom and one-of-a-kind furniture. We can work with your drawings or meet with your architect or contractor for built-ins. If you have seen a concept piece of furniture elsewhere that lacks that custom touch or size, just bring us the images as a starting point and we can take it from there—whether wood, fabric, leather, glass or stone.

What is the difference between high-resiliency foam and the foams used in my new ‘upscale furnishing store’ sofa?
Most manufacturers use conventional grade foam that doesn’t last very long. That’s why it may feel good during the test sit but in time no longer offers the same support. Foam is expensive so it is a natural place for factories to cut cost. Our high-resiliency foam comes in four different densities and lasts anywhere from 5-10 years depending on use. We also add a layer of Dacron poly to give a little softness and crown to the top.

I have a dresser that was damaged in my move—do you do insurance claims?
We do furniture repairs of all types, however, we do not do third party billing. You will need to settle with your insurance company then pay us directly to do the work. If your insurance company requires a full written estimate prior to approving the work, we will need to charge for our time to prepare the documents and answer any questions they have for us. The cost for this is $95 per hour ($500 minimum) and is prepaid.

Do you work with designers?
Yes, we work with many of the designers in the Seattle and Bellevue areas. Please call us for special pricing and incentives we offer to work with you or your client referrals.

 


 

Process FAQs

Do you give free estimates?
We are pleased to provide you with free estimates.

How does it work to get a quote or estimate?
Just give us a call, or email a photo of your piece(s). Our friendly staff will be there to help! From evaluating your project to helping you select an appropriate materials and finishes—leave it to the experts at Queen Anne Upholstery & Refinishing.

Do you do in-home visits?
Yes, however, it is helpful to narrow down the options prior to a home visit, so we do recommend contact our designers first to discuss your projects and review the materials, finishes, fabrics, leathers, etc.

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Where is the work done?
Our production facility is located at 8311 South 200th Street in Kent, where we have 75,000 square feet and a team of over 20 artisans with industry-leading equipment.

How long does the process take?
Our average time varies, since many factors weigh into custom work. If you need it by a particular date please let us know and we will discuss the options.

Can you upholster my sofa at my home?
It is much more cost- and time-efficient to work at our production facility. However, in rare occasions where the furniture is built-in or cannot be removed for some reason, we do have the capability to set up on site.

If you don’t need to do a step that is on my quote will I get a credit back?
Communication during the project is very important to us. Our craftsman will evaluate your furniture at our production facility, and if you quote needs an adjustment you will hear from us. We draw on the experience of our production artisans to make sure your project is done as beautifully on the inside (frame and structure) as it will be on the outside, to last for generations to come.