Our Process
We are delighted by the opportunity to collaborate with you on your project. Our team of highly skilled specialists will engage in thorough discussions regarding the project, our processes, and the available options. Together, we will explore various styles, designs, and other essential elements to craft your ideal piece.
Below, you will find a step-by-step guide outlining what you can expect at each stage:
1. Budget Quote
At Queen Anne Upholstery, we take great pride in the exceptional quality of our work. The quoted price includes the cost of materials and the time and expertise of our artisans. Upholstery restoration demands precision and skill, and our primary commitment is to deliver the finest results possible. We firmly believe that the enduring quality of our work justifies your investment, making it an essential expenditure for any cherished heirloom or statement furniture piece.
Review Our Average Upholstery & Refinishing Pricing
2. Custom Selections
If you have not yet selected a material, we warmly invite you to visit our showroom. Here, you can explore a diverse range of fabrics, leathers, velvets, and vinyl, available in various colors and patterns. Additionally, you can discuss other custom details, such as foam density, which can be confirmed to your liking through a ‘sit test’ during your visit.
3. Approval
Upon your approval of the quote, a 50% deposit is required before we proceed to procure all necessary materials. Orders undergo a meticulous review process by one of our trained employees to ensure accuracy and prevent potential delays during production. Subsequently, it is passed on to our sales support department to initiate the material procurement. In the event of any material backorder delays, you will be promptly notified.
4. Order Pickup
Our logistics team will reach out to you once the fabric for your order arrives at our facility to arrange either drop-off (‘Will-Call’) or schedule home pickup based on your preference at the time of sale. If you require earlier pickup or delivery, please discuss this with your sales associate during the quote approval stage.
5. Production Time
The average turnaround time is 4-8 weeks. During this period, your item will undergo an initial physical inspection before the scope of work begins to assess if any adjustments are necessary based on our expertise. If required, we will contact you with our recommendations. Subsequently, your project is added to our queue and completed typically on a first-come, first-served basis depending on our current workload. Our skilled team of artisans meticulously ensure perfection from start to finish, addressing every detail.
6. Order Completion
Each item undergoes a thorough inspection by our Quality Control manager to ensure perfection before being returned to you. Once the project is completed, our delivery team will notify you via call or email, indicating that your item is ready for you. For any changes to your delivery date or other inquiries regarding delivery, please contact your designated sales associate directly. We stand behind our work and therefore offer a 100% satisfaction guarantee.