Terms & Conditions
Queen Anne Upholstery Inc Terms & Warranty – Residential Use
These Terms & Conditions explain the rules and guidelines that include topics such as general terms, and disclaimers, as well as workmanship warranty, etc.
GENERAL TERMS
- Payment conditions involve a 50% deposit to be made before the initiation of material ordering, with the remaining balance to be settled upon project completion, unless mutually agreed otherwise.
- Once a deposit is made, order cancellations are accepted, but the initial deposit is non-refundable.
- Additional items may be recommended for an extra cost after an in-person assessment, depending on the condition of the furniture.
- Completion dates or lead times are estimates and are not guaranteed due to the potential occurrence of unpredictable events causing delays.
Pickup and Delivery Services:
We offer pickup and delivery services limited to the ground floor or curbside only. Please ensure your items are accessible and ready for transportation.
Storage Fees:
If the client communicates delays in installation or delivery exceeding one week or fails to respond or arrange pickup within one week of being notified that the items are ready, an initial storage charge will apply for moving the items into storage. Subsequently, weekly charges per pallet will be incurred.
DISCLAIMERS
Wood Disclaimer:
Clients should be aware that wood is a natural material, and variations in color, tone, and pattern are inherent between species and even within the same species. Refinishing old pieces may result in variations due to changes in tannins and chemicals over time. While we strive to match pieces, some variation is unavoidable. Wood may still mark or dent upon impact, with different woods exhibiting varying degrees of susceptibility.
Mechanics Disclaimer:
We are not responsible for the mechanics of items including but not limited to recliners or the hardware of doors. Clients are advised to address mechanical issues directly with the manufacturer.
By engaging in business with Queen Anne Upholstery Inc, clients agree to adhere to these terms and conditions. Queen Anne Upholstery Inc reserves the right to update these terms as needed. Please review our terms periodically for any changes.
For inquiries or concerns, please contact us at info@queenanneupholstery.com.
LIMITED WARRANTIES
Limited Warranties are non-transferable. The following Limited Warranties are given to the original purchaser of the following from Queen Anne Upholstery Inc:
Workmanship Warranty:
Our Workmanship Warranty is extended for a period of one (1) year for the upholstery or refinishing work undertaken. Finish failure, seam slippage, stitching, zippers, padding, attachment (tacking, stapling) and spring work are included subject to normal usage of the item. Queen Anne Upholstery’s sole obligation under this warranty is repair or replacement, at our discretion or as otherwise agreed with you, of any part or parts covered by this warranty and found to be defective. Moving damage, excessive wear, misuse, neglect, or abuse are excluded.
Replacement Cushion Warranty:
A one (1) year warranty is extended to our recommended Ultra Foam, Foam Core Down Wrap, and Feather/Down cushion cores when subject to normal use for the item. We warrant all foam and foam core cushions against abnormal loss of foam resiliency. Not to be confused with normal softening that occurs in all foam with actual loss of resiliency. We warrant all down and down wrap cushions against ticking and baffle separation. Down or down blend cushions will lose some initial loft over time and natural wrinkling will occur. This should be considered normal wear and not a manufacturing defect. Down, feather, and down-foam combinations should be fluffed regularly to retain even distribution of fibers. To keep your new cushions in best condition, we suggest vacuuming and, if reversible, turning the cushions over on a regular basis for prolonged cushion life. Existing cushions that we have repackaged are excluded from this warranty except as covered under the Workmanship Warranty terms. Queen Anne Upholstery’s sole obligation under this warranty is repair or replacement, at our discretion or as otherwise agreed with you, of any part or parts covered by this warranty and found to be defective.
Fabric and New Furniture:
See manufacturer’s warranty information of new furniture, window coverings, upholstery fabrics, and leather. Manufacturers do not guarantee products for wearing quality, color fastness, fabric shrinkage, fiber migration, pilling, wrinkling, or stretching, these properties are not covered under this warranty. Queen Anne Upholstery does not assume responsibility for Customer’s Own Materials (COM).
These warranties do not require registration. Your acceptance of delivery of our completed work is the beginning of the warranty period. In some unique circumstances, beyond our control, we may be unable to warranty work on a particular item requested of us due to underlying defects or limitations of the item or by the scope of work or by customer provided materials.
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